Copywriter | Social Media Manager 

10+ Years of Experience in Human-First Technical Storytelling & Digital Growth

📍 Central Visayas, Philippines | 📞 +639272078249 | ✉️ iam@gracehisona.com
🔗https://www.facebook.com/AsianInquirer | Content Writing Portfolio

PROFILE SUMMARY

Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.

CORE COMPETENCIES

  • Content Strategy: High-Level Content Writing, Social Media Management, SEO Optimization, Content Editing/Proofreading, & “Human-First” Editorial Standards.
  • Multimedia Production: Video Animation (YouTube Tutorials), Graphic Design for Social Media, & Faceless Channel Management.
  • Social Media Growth: Facebook Business Suite Mastery, Community Engagement, Content Scheduling, & Viral Storytelling.
  • Technical Domain Expertise: Mobile (Android/iOS) & Windows Troubleshooting, Graphic Design (Canva), Database Management (SQL), System Design, & WordPress CMS Administration.
  • Client Operations: Account/Billing Management, Expert Dispute Resolution, & Technical Support Excellence.

PROFESSIONAL EXPERIENCE

Content Creator & Social Media Manager | Independent Portfolio
2025– Present
Managing: Chronicles & Coordinates | Asian Inquirer | PinoyTechTips YT Channel

  • Growth Strategy: Developed and scaled niche digital properties through original long-form storytelling and high-engagement visual assets.
  • Community Building: Grew independent Facebook pages by leveraging current events and travel insights to foster organic community growth.

Senior Content Strategist & Video Creator/Editor 

2012 – 2025 (13 Years of Consistent Output)
Managing: TheDroidGuy.com | iKream.com | TheCellguide.com 

Key Achievement: Maintained high-authority status for online tech publications through 13 years of shifting Google algorithms.

  • Content Engineering: Authored and edited over 5,000+ unique technical articles and troubleshooting guides, maintaining a high-traffic volume for a global audience.
  • Video Transformation: Pioneered the transition of text-based guides into a successful faceless YouTube channel; scripted, produced, and animated technical tutorials that simplified complex mobile issues.
  • SEO & Authority: Executed keyword research and on-page SEO strategies that secured top-tier rankings for highly competitive tech keywords.
  • Ecosystem Management: Managed the full social media lifecycle, including community moderation and visual content strategy on Facebook.

Freelance Content Writer | Upwork | Digital Platforms & Forums
2009 – 2012

Focus: Offering quality articles and other relevant digital services, particularly (project-based) SEO-related tasks, to random clients abroad.

Technical Support & Customer Operations | Convergys & TeleTech
2007 – 2009
Focus: High-Stakes Problem Solving & Customer Service

  • Technical Resolution (Convergys): Handled tier-1 and tier-2 connectivity troubleshooting for international ISPs, consistently exceeding KPIs for customer satisfaction (CSAT).
  • Account Specialist (TeleTech): Managed billing disputes and high-value account inquiries, utilizing expert negotiation and resolution skills.

Computer Science Instructor | ACSAT, Negros Oriental
2004 – 2006

  • Educated undergraduate students in programming logic, database management, and software fundamentals, establishing a foundation for my career in technical communication.

TECHNICAL TOOLKIT

  • CMS: WordPress (Advanced Admin/Editor)
  • Visual/Video: CapCut, Canva, Adobe Premier, YouTube Studio, Image Editing Tools
  • Productivity: Google Workspace, Microsoft Office, Facebook Business Suite
  • OS/Technical: Android & iOS Specialist, Windows System Troubleshooting, Basic Database Management

EDUCATION

Bachelor of Science in Information Technology (BSIT)
Asian College of Science and Technology (ACSAT), Dumaguete City
Specialization: Database Management, System Design, & Computer Applications

CONTINUOUS UPGRADES/UPSKILLS

  • Social Media Management (SMM) Specialist: Comprehensive Certification.
  • Professional Copywriting: Advanced Online Course.
  • AI Integration for Content: Self-directed study on maintaining “Human-First” quality in an AI era.
  • ProHighLevel: Upskilled at ProHighLevel-VA with a focus on the GoHighLevel platform.

PERSONAL PHILOSOPHY

“Adaptability is the ultimate technical skill.”
I bridge the gap between technical logic and human connection. Between my BSIT roots and my love for storytelling, I’ve learned that whether you’re facing a 181-step pilgrimage or a broken line of code, the goal is the same: find the story that resonates and the fix that lasts.